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"So I tried 'Barclays is better' and that didn't go down too well either" - Steve Jetley, whose phone banking password 'Lloyds is pants' was rejected.

What superficially looks like another story about humour-starved automaton jobsworths has a slight twist. When a Lloyd's staff member decided to overrule Steve Jetley's original password, s/he used their initiative and did so by changing it to "No it's not". Even Jetley endorsed the response but was then intriguingly told the staff member responsible no longer worked for Lloyds.

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