Getting In Touch

Can I suggest an idea for a programme?

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

Can I suggest an idea for a programme?

Unfortunately the �鶹�� doesn't accept storyline ideas for existing programmes from members of the public.

If you'd like information on sending an original script to the �鶹�� please go to the Can I submit a script to the �鶹��? page.

If you would like more information on other opportunities, please visit the �鶹�� Commissioning page.

Anonymous (not verified) 03 October 2019

How can I report a technical fault on the �鶹�� website?

Anonymous — Thu, 03 Oct 2019 13:49:21 +0000

How can I report a technical fault on the �鶹�� website?

If you need troubleshooting advice for online, TV and radio services, try one of the FAQ sites below for handy guides. Webforms are available on all Help sites if you need to ask a question.

Need help with your �鶹�� Account? Visit the Using the �鶹�� website.
Need help with �鶹�� iPlayer? Visit the �鶹�� iPlayer Help Site.
Need help with �鶹�� Sounds? Visit the �鶹�� Sounds Help Site.
Need Help with your TV or Radio reception or using Red Button? Visit the Reception Advice Help Site.

Errors on �鶹�� News website

Spotted an error or fault on the �鶹�� News website? Get in touch via the �鶹�� News technical error report form.

Other �鶹�� websites

For all other �鶹�� websites not listed above, use our fault report form to report a technical fault or other error. You will need to provide the URL (website address) of the page you were visiting when you found the fault or mistake.

When you supply personal details we and our service providers will use the information you give us to respond to your query or comments, to improve our services and for statistical analysis. Your information will not be passed on to any third party.

Our global information security team is working hard to protect the �鶹��'s information assets, services and products and the confidentiality of audience information. But we're always willing to accept more help and so if you believe you've found a vulnerability on our website, please share it with us using our fault report form. We will endeavour to respond to your notification as quickly as possible and would like the opportunity to say thank you - so we ask that you please do not share your findings with others until we have had a chance to investigate and report back to you.

For full details of what we do with the personal information we collect about you, please see our Privacy and Cookies Policy.

Anonymous (not verified) 03 October 2019

How can I get involved in the �鶹�� Make a Difference campaign on local radio?

Anonymous — Sat, 18 Apr 2020 15:00:03 +0000

How can I get involved in the �鶹�� Make a Difference campaign on local radio?

Make a Difference was launched on all 39 �鶹�� local radio stations on 17 March 2020.

It offers advice and puts people who need help in touch with volunteers. It also shares details of help and support from organisations and individuals in your area.

Each �鶹�� local radio station has their own contact details and local information, and you can find each station's information on the Make a Difference website.

If you have a device you’d like to donate to children who are homeschooling such as a laptop, computer, mobile phone or tablet, you can find more information on how to do so here on the Make a Difference website.

Anonymous (not verified) 18 April 2020

How can I comment on a news story?

Anonymous — Thu, 03 Oct 2019 13:47:48 +0000

How can I comment on a news story?

To comment on selected news stories on the �鶹�� News website, make sure you're signed in to your �鶹�� account. For information on setting up or using your �鶹�� account, visit the Creating & Using Your Account page on the Using the �鶹�� website.

You can comment on articles which show the Comment icon under or next to the headline:

Then scroll to the bottom of the article and select View Comments. This will allow you to comment on the article and read comments left by other people.

Anonymous (not verified) 03 October 2019

How can I submit feedback about the �鶹��?

Anonymous — Thu, 03 Oct 2019 13:49:21 +0000

How can I submit feedback about the �鶹��?

Want to send us a comment or compliment?

We appreciate all comments we receive, positive or otherwise – it’s really helpful to know what you think about our programmes and services.

So if you thoroughly enjoyed a particular programme, or want to comment on anything related to the �鶹��, you can use our Comments section to get in touch via webform.

Want to make a complaint?

If you want to make a complaint, please visit the �鶹�� Complaints website where you’ll find responses to recent complaints, details of how to complain in writing or by webform and information on the complaints process.

Anonymous (not verified) 03 October 2019

How can I contact my local radio station?

Anonymous — Wed, 03 Jun 2020 10:25:02 +0000

How can I contact my local radio station?

If you'd like to get in touch with your local �鶹�� radio station, the following links might help.

For our local radio stations across England visit the About �鶹�� Local Radio page for links to each radio station and contact details.

For national stations like �鶹�� Radio Ulster, �鶹�� Radio Scotland or �鶹�� Radio Wales visit the About �鶹�� Radio - Nations page.

Anonymous (not verified) 03 June 2020

How do I make a request for information under the General Data Protection Regulation (GDPR)?

Anonymous — Thu, 03 Oct 2019 13:47:48 +0000

How do I make a request for information under the General Data Protection Regulation (GDPR)?

The General Data Protection Regulation (GDPR) gives individuals a right to request access to personal information held about themselves. Like the right to information under the Freedom of Information Act, the right under GDPR is subject to exemptions which may affect our ability to supply information; each case will be dealt with on an individual basis.

For more information and to find out how to make a request, visit the �鶹��’s Your Information & Privacy pages.

Anonymous (not verified) 03 October 2019

How can I send a story or contribute to �鶹�� News?

Anonymous — Thu, 03 Oct 2019 13:49:21 +0000

How can I send a story or contribute to �鶹�� News?

If you'd like to share a story or contribute to �鶹�� News, there are a number of ways you can get in touch:

Tell us which stories you feel �鶹�� News should be reporting on by emailing Your Voice, Your �鶹�� News. You can email yourvoice@bbc.co.uk or get in touch via WhatsApp +44 7756 165803. Alternatively, you can use the contact form at the Your Voice, Your �鶹�� News page.
If you have any questions you'd like to ask �鶹�� News teams, you can get in touch by emailing yourvoice@bbc.co.uk or using @�鶹��_HaveYourSay on X (formerly known as Twitter.)
If you have feedback about how the �鶹�� is covering a story, please see How can I submit feedback about the �鶹��?

Anonymous (not verified) 03 October 2019

Can I use Live Chat to ask a question about the �鶹��?

Nicola.Egerton — Wed, 25 Jun 2025 08:40:28 +0000

Can I use Live Chat to ask a question about the �鶹��?

If you can't find the answer you're looking for, you can now reach out to us using our Live Chat feature, where you can talk to one of our team in real-time.

Our Live Chat agents will be happy to help, and if they don't have the answer, will advise how you can best get in touch.

To start a Live Chat, simply click on Get More Help below, and then press the button that appears on the right-hand side of the page. If the button isn't showing up, it might mean that all of our agents are busy helping out other people.

If you'd rather not wait, you can always submit a form by clicking on the Get More Help button and we'll be in touch

After the chat you'll be asked to fill out a short survey, and we'd be grateful for the feedback.

Nicola.Egerton 25 June 2025

I've received a 'Lottery win' email, is it genuine?

Anonymous — Thu, 03 Oct 2019 13:47:48 +0000

I've received a 'Lottery win' email, is it genuine?

We've been made aware of emails of this nature claiming to be affiliated with the �鶹��.

These emails have no connection with the �鶹�� whatsoever and you should ignore them. You should not reply to them or open any links in them and if you believe that persons are attempting to deceive you with a view to monetary gain, you should contact the police.

For advice on how to identify scam emails or to report fraud, visit the police service's Action Fraud website.

Anonymous (not verified) 03 October 2019