Help Using �鶹�� Services

Can I access �鶹�� Bitesize material outside the UK?

Anonymous — Tue, 21 Apr 2020 09:10:02 +0000

Can I access �鶹�� Bitesize material outside the UK?

�鶹�� Bitesize online is accessible internationally, but all games, audio-video and animated content are geolocked to the UK.

This protects the value of the service for UK licence fee payers, and will help ensure that international visitors are not confused by content which is inappropriate to their local curriculum.

Anonymous (not verified) 21 April 2020

What is �鶹�� Sounds?

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

What is �鶹�� Sounds?

�鶹�� Sounds is where you can listen to �鶹�� Radio stations, programmes, podcasts, music and a whole bunch of other lovely stuff online. With over 80,000 hours of �鶹�� audio available, �鶹�� Sounds introduces you to new audio you may not otherwise have discovered.

You can access �鶹�� Sounds through the website at www.bbc.co.uk/sounds on your computer, laptop, phone or tablet device. There’s also a dedicated �鶹�� Sounds app for mobile and tablet devices. And you can listen to live stations and podcasts through �鶹�� Sounds on your internet radio device.

Find out if you can use �鶹�� Sounds on your computer, laptop, mobile or tablet in the following pages:

Have a look at the following pages for some steps to get you started:

For any help and advice, please visit the �鶹�� Sounds help site.

Anonymous (not verified) 03 October 2019

What should I do if I get a pop-up message?

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

What should I do if I get a pop-up message?

The �鶹�� uses pop-up surveys across its UK websites to gather feedback about those sites. Usually, a message will appear on a page advising, ‘Do you have a few minutes to tell us what you think of this site?' and you can select either yes or no. These surveys help us to improve our services and we really value users taking the time to complete one.

However, you may see a pop-up survey with a message asking you to take part which you feel is suspicious. Such messages, which may tempt you with a chance to win something, are not authorised by the �鶹�� and are most likely the result of a virus or an undesired download from another source.

In such circumstances, we recommend that you ensure your security software is up to date before scanning your computer for any viruses/malware. Whilst we appreciate reports from users about any such pop-up messages, we cannot do anything to prevent them or provide further support as the issue will be with the computer being used.

For further information regarding safety online, please visit the following UK government approved website Get Safe Online.

The �鶹�� is not responsible for the content of external sites.

Anonymous (not verified) 03 October 2019

Why must I sign in to a �鶹�� account to use �鶹�� iPlayer?

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

Why must I sign in to a �鶹�� account to use �鶹�� iPlayer?

Without signing in, you won't be able to play programmes or benefit from the personalised features that �鶹�� iPlayer offers. Signing in is quick, free and easy and you should stay signed in for two years on each web browser or app. Sign in isn’t required to watch children’s content through your web browser.

We need to understand more about what people are watching to ensure we are providing something for everyone. Up until now, we could only tell how many people used �鶹�� iPlayer, but having more data like age, gender and location will ensure we’re better serving all our audience.

We share some of your personal information with TV Licensing to check if you are using �鶹�� iPlayer and to keep their database up to date. You can read more about how we use your information on our Using the �鶹�� website.

Visit �鶹�� account help if you need help signing in or creating a �鶹�� account. If you want to know more about why you need to sign in, read our About the �鶹�� Blog: The next stage of a more personal �鶹�� for everyone.

Anonymous (not verified) 03 October 2019

Can I watch my local �鶹�� news programmes in HD?

Anonymous — Fri, 08 Nov 2019 13:00:02 +0000

Can I watch my local �鶹�� news programmes in HD?

Currently it's only possible to watch your local news programming in Standard Definition (or SD), including �鶹�� Newsline, �鶹�� Midlands Today, Reporting Scotland or whatever regional news programme comes on after our main �鶹�� News at Six.

This might mean that if you are watching �鶹�� One HD, you will have to change channels to �鶹�� One to watch your local news.

We understand that this could be frustrating for you and are looking into solutions that would allow us to bring more High Definition (or HD) local news to you. Delivery is dependent on many factors, including technology changes and cost, and the constraints we face with broadcast capacity....

Anonymous (not verified) 08 November 2019

Why can't I customise my �鶹�� homepage?

John.Emerson — Thu, 12 Dec 2019 14:52:29 +0000

Why can't I customise my �鶹�� homepage?

Unfortunately, we have had to turn off this feature. We appreciate that having an experience that focusses on your personal interests is important and are working towards providing an improved personalised experience in the future.

In the meantime, we hope that you’ll still find lots of content you enjoy on the page.

John.Emerson 12 December 2019

How can I watch �鶹�� programmes outside the UK?

Anonymous — Sun, 19 Apr 2020 10:25:02 +0000

How can I watch �鶹�� programmes outside the UK?

If you want to access �鶹�� programmes or channels outside the UK, please visit the �鶹�� Studios website to see what �鶹�� networks are available in your region.

Trying to use �鶹�� iPlayer outside the UK? This platform can only be accessed within the UK, and this also applies to UK residents trying to use �鶹�� iPlayer when abroad.

You can find more information here: Can I use �鶹�� iPlayer when I'm outside of the UK?

Anonymous (not verified) 19 April 2020

I’ve received an email stating that my �鶹�� account will be deleted. Is this really from the �鶹��?

Nicola.Egerton — Wed, 22 Jan 2025 09:57:16 +0000

I’ve received an email stating that my �鶹�� account will be deleted. Is this really from the �鶹��?

Yes it is. You can check the email address that the email was sent from, which should be bbcaccount@bbc.co.uk

If you’d like to keep your account active, there’s a link within the email to allow you to sign in again, or if you’d prefer not to click on an email link, you can sign in directly at bbc.co.uk/stay

This is what the email looks like:

I’ve been using my �鶹�� account recently, why are you deleting it?

We have detected no activity on this account for quite some time. It may be possible that you’re signed in with a different email address or using someone else’s account. You can check which email address is associated with your �鶹�� account by visiting your account settings.

Nicola.Egerton 22 January 2025

How can I contact TV Licensing about the �鶹�� TV Licence?

Nicola.Egerton — Tue, 04 Aug 2026 15:08:11 +0000

How can I contact TV Licensing about the �鶹�� TV Licence?

TV Licensing can be contacted:

Via its Help and Contact Us information
By post: Customer Relations, TV Licensing, Darlington, DL98 1TL
By phone on 0300 790 6096

There are also comprehensive FAQs on the TV Licensing website

Nicola.Egerton 04 August 2026

I’ve received an email stating that my �鶹��.com account will be deleted. Is this really from the �鶹��?

Nicola.Egerton — Wed, 22 Jan 2025 10:01:22 +0000

I’ve received an email stating that my �鶹��.com account will be deleted. Is this really from the �鶹��?

Yes it is. You can check the email address that the email was sent from, which should be bbcaccount@bbc.co.uk

This is what the email looks like:

I’ve been using my �鶹�� account recently, why are you deleting it?

Nicola.Egerton 22 January 2025