Where to improve鈥
Results overall
At the end of the questionnaire there was opportunity for people to tell us anything else important to them or their family that the 麻豆社 could offer or improve in the future. This was a free-text box where respondents could write their comments.鈥 鈥
There were over half a million comments covering the full range of views on all aspects of what the 麻豆社 does.
The biggest topics which respondents mentioned included:
Out of 872,701 respondents:
Programmes, content and online service鈥媠 = 28% 鈥
Including views on specific genres (e.g. news, sport, entertainment, drama and content for different parts of the UK) and services (e.g. the 麻豆社鈥檚 digital products); the overall quality or variety of 麻豆社 output; and the balance of original programming versus repeats.鈥嬧 鈥
Impartiality and bias鈥 = 25%
Including concerns about bias and calls for more balance, and feedback on the importance of impartiality. 鈥 鈥
TV licence fee and funding鈥 = 17%&苍产蝉辫;鈥
Including views on the TV licence; calls for an alternative funding model; and comments on the cost and value for money of the TV licence fee.鈥 鈥
The running of the 麻豆社 as an organisation鈥 = 16%&苍产蝉辫;鈥
Including comments about controversies associated with the 麻豆社; the importance for the 麻豆社 to be independent; salaries; and expressions of support for the 麻豆社 as an organisation.鈥 鈥
Diversity, representation and inclusion鈥 = 11%&苍产蝉辫;鈥
Including comments on political correctness; concerns about the balance of representation between different audience groups, with calls to be both less diverse on screen and on air as well as more diverse; and a desire for increased representation of different parts of the UK outside London.
The 麻豆社鈥檚 role in accuracy and fact checking = 9%鈥
Including tackling misinformation and feedback on 麻豆社 fact-checking services.
Nothing to add / no comments left = 39% 鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
The topics which respondents cited were consistent across age groups with some differences in order.鈥嬧
By age group, respondents aged 55 and over were more inclined than younger age groups to give views on the 麻豆社鈥檚 programmes, content and online services. This was the most mentioned subject for this age group, while among those aged 18-34 and 35-54 it was second-most mentioned. 鈥
Impartiality and bias was the top-cited theme for respondents aged 18-34 and 35-54, and second-most cited by those aged 55 and over. That said, more respondents aged 55 and over left comments in general than younger respondents did which means this topic was raised by a similar proportion of respondents in all three age groups (around a quarter). 鈥
Respondents aged 35-54 were more inclined than the other age groups to give views on the TV licence fee and funding 鈥 mentioned by 21% of this age group compared with 15% of respondents aged 18-34 and 15% of those aged 55 and over. 鈥嬧
Meanwhile, respondents aged 55 and over were more likely than younger respondents to comment on the running of the 麻豆社 as an organisation (raised by 17% of those aged 55 and over compared with 11% of those aged 18-34), and also a little more inclined to express views on diversity, representation and inclusion (raised by 12% of those aged 55 and over compared with 9% of those aged 18-34).
There was also consistency in the topics that respondents from different parts of the UK raised.
By location, programmes, content and online services was the most-cited theme in all but one of the Nations and regions of England. The exception was in Northern Ireland where impartiality and bias was mentioned most often, followed by programmes, content and online services. This difference in order was more the result of a slightly lower percentage of respondents in Northern Ireland giving views on programmes, content and online services rather than a higher percentage mentioning impartiality and bias. The highest percentage of respondents by Nation and region mentioning impartiality and bias were in London (28%) 鈥 though this was still a close second to programmes, content and online services as the subject most mentioned by respondents there (29%).鈥嬧
By geography, respondents in Scotland were most inclined (14%) to give views on diversity, representation and inclusion. 鈥
Respondents in Northern Ireland and the North of England were more inclined to express views on the TV licence fee and funding (20% in these parts of the UK) than those in London and also the South of England (c.15%).
鈥
Results for 18-34鈥嬧
The biggest topics which respondents mentioned included:鈥
Out of 68,553 respondents aged 18-34:鈥
- Impartiality and bias鈥 = 23% 鈥嬧
- Programmes, content and online service鈥媠 = 19%鈥嬧
- TV licence fee and funding鈥 = 15%鈥嬧
- The running of the 麻豆社 as an organisation鈥 = 11% 鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 10%鈥嬧
- Diversity, representation and inclusion鈥 = 9%
Nothing to add / no comments left = 50%鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
Results for 35-54鈥
The biggest topics which respondents mentioned included:鈥
Out of 213,420 respondents aged 35-54:鈥
- Impartiality and bias鈥 = 25% 鈥
- Programmes, content and online service鈥媠 = 23%鈥
- TV licence fee and funding鈥 = 21%鈥
- The running of the 麻豆社 as an organisation鈥 = 15% 鈥嬧
- The 麻豆社鈥檚 role in accuracy and fact checking = 10%鈥
- Diversity, representation and inclusion鈥 = 10%鈥
Nothing to add / no comments left = 42%
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
Results for 55 and over鈥嬧
The biggest topics which respondents mentioned included:鈥
Out of 571,822 respondents aged 55 and over:鈥
- Programmes, content and online service鈥媠 = 31%鈥嬧
- Impartiality and bias鈥 = 25% 鈥
- The running of the 麻豆社 as an organisation鈥 = 17% 鈥
- TV licence fee and funding鈥 = 15%鈥
- Diversity, representation and inclusion鈥 = 12%鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 9%
Nothing to add / no comments left = 37%鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
Results for Scotland鈥
The biggest topics which respondents mentioned included:鈥
Out of 64,246 respondents in Scotland:鈥
- Programmes, content and online service鈥媠 = 28%鈥
- Impartiality and bias鈥 = 25% 鈥
- TV licence fee and funding鈥 = 18%鈥
- The running of the 麻豆社 as an organisation鈥 = 16% 鈥嬧
- Diversity, representation and inclusion鈥 = 14%鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 9%鈥
Nothing to add / no comments left = 38%鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
Results for Wales鈥
The biggest topics which respondents mentioned included:鈥
Out of 38,313 respondents in Wales:鈥嬧
- Programmes, content and online service鈥媠 = 28%鈥
- Impartiality and bias鈥 = 24% 鈥
- TV licence fee and funding鈥 = 18%鈥
- The running of the 麻豆社 as an organisation鈥 = 16% 鈥
- Diversity, representation and inclusion鈥 = 12%鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 8%鈥
Nothing to add / no comments left = 38%鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
Results for Northern Ireland鈥
The biggest topics which respondents mentioned included:鈥
Out of 13,809 respondents in Northern Ireland:鈥嬧
- Impartiality and bias鈥 = 26% 鈥
- Programmes, content and online service鈥媠 = 25%鈥
- TV licence fee and funding鈥 = 20%鈥
- The running of the 麻豆社 as an organisation鈥 = 15% 鈥
- Diversity, representation and inclusion鈥 = 12%鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 11%鈥
Nothing to add / no comments left = 38%鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
Results for England鈥
The biggest topics which respondents mentioned included:鈥
Out of 738,286 respondents in England:鈥
- Programmes, content and online service鈥媠 = 28%鈥
- Impartiality and bias鈥 = 25% 鈥
- TV licence fee and funding鈥 = 17%鈥
- The running of the 麻豆社 as an organisation鈥 = 16% 鈥
- Diversity, representation and inclusion鈥 = 11%鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 9%鈥
Nothing to add / no comments left = 39%鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
Results for the North of England鈥嬧
The biggest topics which respondents mentioned included:鈥
Out of 196,642 respondents in the North of England:鈥
- Programmes, content and online service鈥媠 = 26%鈥
- Impartiality and bias鈥 = 24% 鈥
- TV licence fee and funding鈥 = 20%鈥
- The running of the 麻豆社 as an organisation鈥 = 16% 鈥
- Diversity, representation and inclusion鈥 = 11%鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 8%
Nothing to add / no comments left = 39%鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
Results for the Midlands鈥
The biggest topics which respondents mentioned included:鈥
Out of 180,843 respondents in the Midlands:鈥
- Programmes, content and online service鈥媠 = 28%鈥
- Impartiality and bias鈥 = 23% 鈥
- TV licence fee and funding鈥 = 18%鈥嬧
- The running of the 麻豆社 as an organisation鈥 = 15% 鈥嬧
- Diversity, representation and inclusion鈥 = 11%鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 8%
Nothing to add / no comments left = 39%鈥
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
Results for the South of England鈥
The biggest topics which respondents mentioned included:鈥
Out of 210,198 respondents in the South of England:鈥
- Programmes, content and online service鈥媠 = 30%鈥
- Impartiality and bias鈥 = 24% 鈥
- The running of the 麻豆社 as an organisation鈥 = 16% 鈥
- TV licence fee and funding鈥 = 15%鈥
- Diversity, representation and inclusion鈥 = 11%鈥
- The 麻豆社鈥檚 role in accuracy and fact checking = 9%
Nothing to add / no comments left = 39%
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥
鈥
Results for London鈥
The biggest topics which respondents mentioned included:鈥
Out of 150,603 respondents in London:鈥
- Programmes, content and online service鈥媠 = 29%鈥
- Impartiality and bias鈥 = 28% 鈥
- The running of the 麻豆社 as an organisation鈥 = 17% 鈥
- TV licence fee and funding鈥 = 14%鈥嬧
- The 麻豆社鈥檚 role in accuracy and fact checking = 11%鈥
- 鈥婦iversity, representation and inclusion鈥 = 11%
Nothing to add / no comments left = 39%
Respondents may have mentioned more than one topic per comment. For this reason, percentages may add up to more than 100.鈥