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What happens if there is no offer to renew with your home insurance? Well, this was the experience of listeners Gerard and Anne. They hadn’t made any claims, and the policy was paid in full. So, why did this happen?

Of all the things that could go missing – a bright yellow suitcase – picked up by a courier never to be seen again... we get to the bottom of the missing case.

We find out about Universal Credit in this week’s Beginner’s guide to

And the promise of amazing Black Friday deals, but is it really all it’s cracked up to be and can you actually bag yourself a bargain?

If you have a story or experience you want to share email cfb@bbc.co.uk