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Julia Somerville is on the tail of the glossy online pet store selling gifts for dogs – it’s been banned from trading by the Insolvency Service but is still taking pet owners’ money. Can the team in Salford sniff out the truth about what’s going on? Also on the programme, the shocking story of a woman who found herself flagged on a fraud database after identity thieves stole her identity and opened two bank accounts in her name, leaving her facing a battle to put things right. Should banks be making more thorough checks? And a man whose phone was stolen seeks help from the programme after losing his contacts and photos, and is being blackmailed by scammers.