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When a woman’s garden wall is flattened and a couple’s camper van is wrecked at the hands of careless delivery drivers, the team ask what your rights are and find out why the courier companies involved might not help put things right. Also on the programme, a mum and her two children from Leicestershire are left temporarily homeless after a software crash at a leading high street bank leaves them unable to complete a house purchase. And in our advice clinic, a man is told his car has been written off – despite it being parked on his drive.