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How one man has been left battling to prove his identity after fraudsters took out a Universal Credit loan in his name, with repayments automatically taken from his wages. Investigative journalist Shari Vahl takes on his case.

Also on the programme, the mind-boggling eBay scam that ensnared two drummers at opposite ends of the country – and left one of them with no drumkit and out of pocket. And the advice clinic heads to Reading to help one woman who was landed with a finance deal for a smartphone she never ordered.