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The team investigate the holiday timeshare company that members feel moved the goalposts as they reached the end of their contracts – with their investments worth far less than they had expected. The team meet the woman who is still waiting for a payout, two years after her membership came to an end.

Also on the programme, the advice clinic heads to Reading to meet the couple who cancelled their Caribbean trip due to devastating hurricanes but were still charged every penny by their travel company.