Main content

An unexpected item in the bagging area

What has driven the increase of self-service across British retail? Is it because it empowers the consumer, giving us greater freedom, choice and flexibility or is it because businesses can save money by reducing their workforce? Ian Marchant investigates how much unpaid work we actually do.

First broadcast on Self-Service Nation, 7 July 2015.

Release date:

Duration:

4 minutes

This clip is from