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'You're the best customer we've had all day'

Imagine if self-service checkouts were more friendly - would you use them more often? After feedback from customers Tesco's are changing the voice and the language to sound nicer. But can 'remove your item from the bagging area' ever sound friendly?

First broadcast on You and Yours, 31 July 2015.

2 minutes

This clip is from

Radio 4 in Four

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