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'So happy to get my tax credits back'

Nicola Crawford tells Victoria that she is to have her tax credits reinstated and backdated, after they were stopped unfairly by US firm Concentrix.
Nicola was one of hundreds of people who told us about their treatment by Concentrix, which is employed by HMRC.
She described her relief to Victoria after what she called 鈥渢he worst nine weeks of my life.鈥�

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3 minutes

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