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The tyranny of the bad online review
The owner of an English country house which opens to the public says TripAdvisor can ruin businesses because it's impossible to get negative or erroneous reviews taken down.
TripAdvisor points out that establishments have an opportunity to reply to any review.
William Cash, the owner of Upton Cressett Hall, explains his objections.
(Photo: Upton Cressett Hall Credit: William Cash)
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