Martin Lewis: The problem with customer service ratings
鈥淚 am now going to give five stars even if it鈥檚 not exceptional service.鈥�
Money saving expert Martin Lewis said he鈥檚 had to change his philosophy on customer service ratings 鈥� to avoid hurting people鈥檚 pay.
He said that when he put out a poll on Twitter asking what a five-star rating meant to customers, he got messages from employees who work in restaurants, shops and the delivery sector saying if they don't get the full five stars they lose out on pay.
"One of the problems is these these customer service polls do not give an indication of what five stars is," he said.
Martin said he doesn't agree with rating a service as five star if there are any problems, as he thinks five star should mean exceptional service, but added: "If less than perfection hits pay, I don't want to dock peoples pay."
This clip is originally from Nihal Arthanayake on Wednesday 25 March 2021.
