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Millions saw their energy bills fall in October after a drop in the price cap, which limits how much suppliers can charge for each unit of gas and electricity. However people across Norfolk are still struggling with energy costs. Bills are still higher than in previous years, there are fewer fixed term plans available and some are still in debt from last year’s peak costs. Some people from Great Yarmouth explain their bills, and Amy Griffiths – Chief Executive of Citizens Advice Diss, Thetford & District – shares how they can help.