麻豆社

Sometimes, digging into the origins of a word can help with real insights into a contemporary issue.

Take the meaning of the word person. The ancient Greeks used the word for face 鈥� prosopon 鈥� to mean a person, while in Latin, the word persona, from which we get the English person, owes its origins to sonare, which means to sound. So ideas about a person in these ancient languages focused on what can be seen and heard 鈥� the face and the voice. They鈥檙e integral to how people connect with one another.

This importance of the person came to mind when I read reports this week that the revamped NHS app, sold to the public as providing patients with a doctor in their pocket by digitising services, has had a distressing unforeseen drawback. Some patients, according to these reports, discovered test results for serious illnesses, such as cancer, by them being uploaded on the app. The NHS has said it has reissued guidance to stop this happening, confirming the importance of the soothing voice of a doctor breaking bad news. As one patient who says this happened to them, put it: 鈥淪eeing someone face to face is so important鈥�.

Technology can speed life up and be super-efficient, but there are clearly alienating, impersonal drawbacks too. When Pope Leo was elected a year ago, he said he was going to make artificial intelligence a key priority of his work. He鈥檚 about to release his first encyclical, or teaching document on AI, focusing on the importance of human dignity as the world undergoes such profound technological change. He鈥檚 also released a message on AI for the Catholic Church鈥檚 annual World Communications Day, being marked this Sunday. It warns AI can erode people鈥檚 ability to think analytically and creatively.

Not that Pope Leo is a Luddite opposed to change. He鈥檚 comfortable with technology. One of his brothers told a reporter that when he got locked out of his computer recently, he phoned the Pope who quickly told him what to do to get back in.

But Leo鈥檚 concern is that if AI takes over areas of life where human interaction used to be essential, it damages the deepest levels of human communication.

People of faith, like Pope Leo, believe that faces and voices are sacred because God created humanity in his image and likeness. Back in the fourth century, St Gregory of Nyssa said that preserving human faces and voices means preserving an indelible reflection of divine love. It鈥檚 as true today as it was then. For a patient facing bad news, a gentle voice and a consoling look can mean the difference between what you can bear and what you cannot.