What is 'Send a Comment' and how do I use it?

'Send a Comment' allows you to send a comment directly to any 麻豆社 radio station from your Alexa device.

Why should I use 'Send a Comment'?

'Send a Comment' allows you to connect with your favourite radio station and its presenters. Experience hands-free messaging without the need to reach for your phone or type on your keyboard. Join in on topical questions, polls and discussions with ease using your Alexa device.

How do I send a comment to the radio station?

To send a comment to the studio:

  • Step 1:  Say 鈥淎lexa, ask 麻豆社 Sounds to send a comment.鈥
    • You will be asked to leave your name and comment for the radio station after a tone.
  • Step 2: Step 2: After you hear the tone, say your name and comment.
    • The name and comment will be repeated back to you and you will be asked if you would like to send it.
  • Step 3: Say 鈥淵es鈥 if you鈥檙e happy to send the comment or 鈥淣o鈥 if you鈥檙e not.
    • If you say 鈥淣o鈥 you will be asked to say your name and comment again. The name and comment will then be repeated back to you and you will be asked if you would like to send it.
  • Step 4: Alexa will then send your name and comment.
    • Your name and comment is converted to text for the studio to view.
       
    • You can cancel your name and comment at any time during the process by saying 鈥淎lexa, cancel.鈥

I am told that my 麻豆社 account is not verified. What should I do?

You are only able to send comments via Alexa if the email address used to create your 麻豆社 account has been verified.

Check your email inbox to find an email from bbcaccount@bbc.co.uk titled 鈥楶lease verify your email address鈥. Click on the button: 鈥榁erify your email address.鈥 Once this is done you can retry sending a comment through your Alexa device.

If you are unable to find the email please check your spam folder. Always ensure that the email is from bbcaccount@bbc.co.uk to avoid any phishing scams.

For more help with verifying your email, have a look here: I'm having problems verifying my email

I am receiving a message 鈥淭his feature is not available for users in your age group鈥. What should I do?

Messages can only be sent to the station through 麻豆社 accounts for users above the age of 16.

Do I have to be listening to the radio station at the time to send a comment?

You can send a comment into a live radio station at anytime whether you are listening to it or not. Just say 鈥淎lexa, ask 麻豆社 Sounds to send a comment鈥 if you鈥檙e already listening to the station, or 鈥淎lexa, ask 麻豆社 Sounds to send a comment to [station name]鈥 if you鈥檙e not listening to the station you want to send it to.