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An inquiry by the Office of Fair Trading has investigated the market for petrol and diesel to ask if motorists are being treated fairly. Employers are making greater use of mediation to resolve disputes between their staff. But how does mediation work, and why is it so attractive to businesses? Online dating has become a big industry, but what are the dos and don't of looking for love on the internet? Producer: Jonathan Hallewell Presenter: Winifred Robinson.