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We hear from 2 people who were duped into paying thousands of pounds for cars that never existed - as part of an online fraud that costs the UK £18 million a year. Staying with motoring, our reporter Bob Walker finds out how potholes can be a mixed blessing. We try to find out what happens to customer services feedback forms after you have filled them in. We talk to the firm behind plans to mine coal seams under the North Sea and are self-development books really worth the paper they are written on.