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Eight months after they were flooded out of their homes, we speak to the people who still can't get their insurance companies to pay out. Best-selling novelist Rachel Joyce and Chris White, the Head of Fiction at Waterstones discuss why author appearances are important to beat the e-book. We investigate the lack of protection for elderly people who have money stolen by their own family members, and the growing success of chilli sauce- why do we want our food to get hotter?