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Four years after they were banned, why are some people still having to call premium rate phone numbers to deal with customer services? We talk to a paramedic who saw just how many repeat visits people were making to A&E, and came up with a plan to cut them. Supermarkets and food waste....do we really know what they are doing to tackle the problem? And our reporter Jon Douglas dons his leather jacket to find out what it's like to ride an electric motorbike Presenter: Winifred Robinson Producer: Tara Holmes.