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'Do phone-ins generate more heat than light?' - a listener to 'Talking Point' believes so. Editor Vicki Taylor reassures listeners that ill-informed or extremist callers aren't given air time. Are there too many glitches on the World Service and why are there no apologies for cuts, silences or wrong programmes? Murray Holgate, Head of Presentation replies. The programme begins with letters criticising 'On Air' Magazine and its schedules listings.