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Available for over a year

A complaint from a caller into 'Africa Have Your Say' who was told not to use the terms 'Sir' and 'Madam'. Alice Martin from African Service responds and 'Write On' visit its production office to watch the staff at work. Newshour complaint about use of word 'Black American' rather than 'African American'. Kelly Shepherd, New Media, explains the recent changes to the Â鶹Éç website. Presenter: Nick Baker.