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Carrie is an ambulance call handler. She never knows what the next emergency will be or the effect it might have on her. And sometimes you have to listen hard to find out exactly what's going on. Al Smith's tense drama goes behind the scenes of an ambulance control room where we hear from Carrie about the job and hear how she deals with the vast disparity of calls that come in. Carrie is played by Sarah Ridgeway. First broadcast on 15 Minute Drama, 11 July 2016.