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Available for over a year

The NHS 111 helpline is the service's non-emergency number and receives around 1.1 million calls every month. 5 live reporter Lucy Grey visited the 111 call centre in Hertfordshire to meet clinical advisor and former paramedic Mathew Westthorpe. There is around 20 staff at the centre that receive the calls that come in. Mathew says “it can be up to 2,000-3,000 [calls] on a busy weekend or a bank holiday.” On whether the centre can cope with the volume of calls, he says “the NHS is about coping as best we can with the resources that are available. We could cope better with more resources.” This clip is originally from 5 live Drive on 27 January 2017.