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Internet shopping has raised the expectation that we can send anything we’ve ordered back just because we’ve changed our minds. A survey by the courier agency Parcel Hero found some shops are reporting that 60% of their Christmas sales were returned in January 2018. In law you have 14 days to return something you ordered online just because you don’t like it. There’s no right to do that with things you do in the shops unless they’re faulty, but in practise most shops let you do it. But where big chains can absorb the cost of returns, for smaller traders they can be overwhelming. The shoppers send back even big expensive stuff. Winifred Robinson finds out more. First broadcast on You & Yours, 29 January 2018.