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Available for over a year

Clare Cowan gets takes an in-depth look at plans to close rail ticket offices across the county. Guests from the Surrey Coalition of Disabled People Charity, Rail Future, Rail News and the TSSA Union, look at the full story. Since recording the Department of Transports have said: “These industry-led consultations are about enhancing the role of station workers and getting staff out from behind ticket office screens and into more active, customer-facing roles that will allow them to better support all passengers. This is not about cutting jobs - no station which is currently staffed will be unstaffed as a result of these proposed reforms. We have been consistently honest about the need for our railways to modernise if they are going to survive. Reviewing the role of ticket offices – with the least busy selling only one ticket an hour – is a crucial part of this."