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A disabled man from Allestree has criticised Derby City Council’s automated call service, saying the system makes it difficult for older people to use. Cliff Lowe is one of thousands of people who have been caught up in a five-month backlog for a blue badge. Whenever he called to fix the issue he says he couldn’t get the automated robot voice to understand. He’s been speaking to �鶹�� Radio Derby’s Jennifer McKiernan.