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Norwich City Council has been named as one of the worst landlords in the country for its handling of complaints. The authority had 100 percent of complaints made against it upheld by the Housing Ombudsman last year. 60-year-old Andy Sharpe rents his flat in Norwich from the city council. He was awarded £900 in compensation last year after he took his complaint against the council to the ombudsman. He told Jo Thewlis about the issues he had in his flat