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The owners of a Worcester store say they have considered closing it due to 'racist' and 'sexist' abuse, including so-called 'prank calls' and men mistaking them for sex workers. Gem Bunning is a trained therapist and has run her shop, Gem Traditional Thai Massage, for ten years. She's been telling us how intimidating abuse and racist stereotyping is having a huge impact on her life, and her business. The comments she has receives are hate crimes. Felicity Kvesic reports from Reindeer Court, Worcester.