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David got a nasty surprise when he was helping himself to some porridge oats. He thought he would get answers from the shop where he bought the packet, but when that didn’t happen, he turned to Jonathan Vernon-Smith. For more consumer stories, listen to the JVS show live on Â鶹Éç Three Counties Radio, weekday mornings from 10am. If you have a consumer problem, email jvsshow@bbc.co.uk