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Available for over a year

Allison explains how pension delays are impacting her and her husband. In response, Capita says, “We have been working together with the Cabinet Office over several months to reduce the backlog and are taking all necessary steps to address this. Additional staff have been trained and deployed, and our focus is on ensuring members of the Civil Service Pension Scheme receive the service they expect and deserve, in line with the plan agreed with the Cabinet Office. We are sorry for the worry, distress and frustration any delays are causing.”