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Airport Lounges: For the Many or the Few?

Exclusive and luxury spaces within airports are more popular than ever. How should operators maintain a sense of exclusivity whilst meeting demand?

In the years after the COVID pandemic we are travelling more and expecting more from our journeys. Travel is increasingly viewed as an end-to-end experience that begins before you even set foot on board your flight. As people look to inject luxury into their travel, airport lounge usage has boomed.

But lounges鈥� rise in popularity has created a unique problem for their operators: how do you grow your customer base whilst maintaining a degree of exclusivity?

Evan Davis speaks to industry operators and experts about balancing the scales.

Guests:
Mignon Buckingham, CEO of Airport Dimensions
Claude Roussel, VP of Sky Clubs and Lounge Experience at Delta Airlines
Nicky Kelvin, Senior Director of Content at The Points Guy

Production team:
Presenter: Evan Davis
Producer: Mhairi MacKenzie
Production Co-ordinator: Katie Morrison
Sound engineers: Dave O鈥橬eill and Tim Heffer
Editor: Matt Willis

The Bottom Line is produced in partnership with The Open University

Available now

33 minutes

Last on

Tue 27 Jan 2026 21:30
麻豆社 Radio 4

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Broadcasts

  • Thu 22 Jan 2026 12:04
    麻豆社 Radio 4
  • Tue 27 Jan 2026 21:30
    麻豆社 Radio 4

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