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Gloria Hunniford, Julia Somerville and Louise Minchin investigate the courier company that customers say is still letting them down – despite past promises made on the programme. Also in this episode, how secure is your self-storage unit? The team hears from one customer whose unit was broken into. And in the advice clinic, the team heads to Mansfield to meet the second-hand car owner whose vehicle was subject to a recall – so why was she left facing a £1,000 bill when it broke down?