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The team investigate the fraudulent websites convincing shoppers to invest in a ‘best-buy’ home appliance – and meet the woman who learned too late that her top-rated dehumidifier wasn’t up to the job. At the advice clinic in Mansfield, experts step in to help the couple denied boarding when their passports went missing at the airport. And in another how-to guide, consumer expert Harry Kind explains the steps to take when you’ve been involved in a collision on the road.