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The team hear from the devastated homeowners who claim the warehouses behind their back gardens were built without proper consultation. Also on the programme, the ‘postcode lottery’ of accessible taxis – and the plight of one couple who feel trapped in their home, as they say the number of wheelchair accessible vehicles has dwindled in their area. And at the advice clinic in South Shields, expert help for the bereaved woman whose parents’ headstone still hadn’t been installed a year after she paid for it.