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Gloria Hunniford, Julia Somerville and Louise Minchin investigate why a bank suddenly refused to let one couple re-mortgage because of the way their home had been constructed – despite approving the mortgage five years earlier. Experts share advice on how to secure a mortgage even when things go wrong with your property. Also on the programme, has an updated booking system made it easier for Muslims hoping to attend the Hajj pilgrimage? And at the advice clinic in Mansfield, the team help a woman being hounded for payments for a phone contract that isn’t hers.