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Gloria Hunniford, Julia Somerville and Louise Minchin investigate how a scammer was able to cancel one man’s flight when he believed he was receiving customer support from the airline on social media. The team reveals which airlines’ security processes allow flights to be cancelled with only minimal details provided. Also on the programme, the coeliac cruise passenger who was told all the food on board was cooked using an ingredient she was allergic to. And at the advice clinic in South Shields, a woman who had to endure a revolting holiday cottage stay. Why wasn’t she offered compensation?