麻豆社

HP has apologised after an error on its website let shoppers buy expensive laptop computers for less than 拢2.

However - in errors such as this, online retailers are protected by "common sense" built into retail law, consumer journalist Harry Wallop has said.

Speaking to 5 live鈥檚 Phil Williams, Mr Wallop said if the item is 鈥渟o ludicrously discounted鈥� that it is an obvious 鈥渉onest mistake鈥�, then retailers have a 鈥済et out of jail free card.鈥�

He said, however, there is an ambiguity in the law which means customers who have taken delivery of an item erroneously reduced by a small margin could say to the retailer 鈥渘o, I entered into the contract, you honoured the contract and I get to keep the goods.鈥�

HP has apologised after an error on its website let shoppers buy expensive laptop computers for less than 拢2.
However - in errors such as this, online retailers are protected by "common sense" built into retail law, consumer journalist Harry Wallop has said.

Speaking to 5 live鈥檚 Phil Williams, Mr Wallop said if the item is 鈥渟o ludicrously discounted鈥� that it is an obvious 鈥渉onest mistake鈥�, then retailers have a 鈥済et out of jail free card.鈥�

He said, however, there is an ambiguity in the law which means customers who have taken delivery of an item erroneously reduced by a small margin could say to the retailer 鈥渘o, I entered into the contract, you honoured the contract and I get to keep the goods.鈥�

This clip is originally from 5 live's Phil Williams on Monday 1 August 2016.

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