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HP has apologised after an error on its website let shoppers buy expensive laptop computers for less than £2. However - in errors such as this, online retailers are protected by "common sense" built into retail law, consumer journalist Harry Wallop has said. Speaking to 5 live’s Phil Williams, Mr Wallop said if the item is “so ludicrously discounted” that it is an obvious “honest mistake”, then retailers have a “get out of jail free card.” He said, however, there is an ambiguity in the law which means customers who have taken delivery of an item erroneously reduced by a small margin could say to the retailer “no, I entered into the contract, you honoured the contract and I get to keep the goods.” HP has apologised after an error on its website let shoppers buy expensive laptop computers for less than £2. However - in errors such as this, online retailers are protected by "common sense" built into retail law, consumer journalist Harry Wallop has said. Speaking to 5 live’s Phil Williams, Mr Wallop said if the item is “so ludicrously discounted” that it is an obvious “honest mistake”, then retailers have a “get out of jail free card.” He said, however, there is an ambiguity in the law which means customers who have taken delivery of an item erroneously reduced by a small margin could say to the retailer “no, I entered into the contract, you honoured the contract and I get to keep the goods.” This clip is originally from 5 live's Phil Williams on Monday 1 August 2016.