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He came to Eaton Place after a lengthy career on the cruise ships, rising from bell-boy to maitre d’ over a period of 27 years. Teetotal and highly strung, his exacting façade conceals deep kindness and real integrity. He delivered Lady Agnes’ first child – his midwifery skills being a surprising legacy of his time on the London ambulances during the Great War.

In Rose’s absence, Mr Pritchard has taken over at the helm of 165 and is running the household with accomplished precision. However, when a hidden truth about his past emerges, it has long term repercussions both in and outside of Eaton Place.