Episode details
Radio Stoke,4 mins
'I was given flowers after calling my energy company'
Available for over a year
73-year-old Alan Wright from Eccleshall says he is still shocked now when he received a surprise after ringing his energy company, Octopus Energy. The call centre operator Marnie sent Alan a bouquet of flowers and a card. Marnie says she felt a small gesture might make a difference.
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